# Remote Support ## Security and Privacy Zoho Assist provides you a web-based solution with an uncluttered user interface. Security is not a concern with the two-factor authentication, SSL certification, and compatibility with all major anti-virus software. ### Multi-factor Authentication Protect your account with an extra layer of security with an additional verification process. We use time-based OTP as a secondary factor of authentication to protect your account from internet fraud. ### Monitor Your Organization With Action Log Viewer. The Action Log Viewer helps you track the activities carried out in your organization for auditing and administrative purposes. ### Firewall Friendly You can establish remote connections in a flash. You don't have to worry about exceptions or ports in your proxy or firewall configuration compromising your internet security. ### Secure With SSL and 256-bit AES Encryption. The exchange of data in Zoho Assist during a session takes place through industry-standard, SSL and 256-bit AES protocols. Your sessions are safe and secure from any intrusion or tampering with the shared data. ### Antivirus Compatible. Remote support and[ Remote Access ](http://www.zoho.com/assist/)[software](http://www.zoho.com/assist/) needs to be compatible with anti-virus software for hassle-free troubleshooting. Zoho Assist works well with all major anti-virus software. ### Secure Sessions With Inactive Session Timeout. You and your clients shouldn't worry about idle sessions remaining open. With inactive session timeout, sessions will be terminated automatically if they are left idle beyond a pre-defined time period. ### Data Anonymization. Privacy Shield. Internet Privacy is all about the protection of sensitive and private information. With data anonymization, we protect Personally Identifiable Information (PII) like technicians' IP addresses, clients' email addresses, and clients' IP addresses by allowing you to make the information anonymous at any time. ### Consent-Based Access. Session Confirmation Prompt. With session confirmation, allows your client to give consent to the technician trying to initiate an [unattended](http://www.zoho.com/assist/unattended-remote-access.html)[ access](http://www.zoho.com/assist/unattended-remote-access.html) session. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://resources.yamaindustrials.com/remote-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.